I NEVER authorized my card to be charged without my permission. Vivid: $271 - $515. Copyright 2022 Consumers Unified LLC. Hurry up and access DoNotPay from any web browser to check out everything we offer. Sorry we couldn't be helpful. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Check your recording. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Unsubscribe easily. Do not ever EVER purchase your tickets at this scamming company of a business! StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Expensive_Hunter_424 6 mo. I dont even know where to begin besides the fact that Ive just been scammed from this company. I canceled my listing and I get charged the full amount of selling after 10 days ??? Use of this website signifies your agreement to our. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Do I have any reasonable like to stand on? They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Request and Get a StubHub Refund Right Now. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. You were confused as you had never received. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Customer service all the way to your seat, 2000-2022 StubHub. Did you find it helpful? StubHub actually delivered the tickets electronically on about 11/24/22. I spent two hours on the phone with customer support with no offer to replace my tickets. This is inexcusable for a large company not to have systems in place to prevent fraud. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Everything you could want out of a customer service rep. They gave me the address of their corporate office. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Terrible experience wit StubHub. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The tickets were to be sent to [] Seating Area: 104. If your order is canceled, you won't be charged. As this price comparison shows, both services have a wide variety of seats available and are usually . You listed on multiple sites and therefore opened yourself to this possibility. ConsumerAffairs is not a government agency. By clicking 'Buy now,' you complete the order. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Cookie Notice UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I have an $800 ticket tied up and I cant access my account. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. For more information, please see our Another way you might reach the company is by sending them an email. The clause is designed to protect both buyers and sellers. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Privacy Policy. Receive a full refund of your purchase 2. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Just a heads up. see the email we sent you for moredetails. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. So Stub Hub would get double the money if a seller cancels? You state every phone call is recorded for quality. We are changing the way you register and sign-in to the StubHub Community. That was my first and last sale. Under their sellers policy, section 3. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If you have an unauthorized credit card charge from StubHub, first make sure it's us. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But again, here it is January 9, 2023 and still no refund. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. I am going through hell to get back my money through my banks dispute center and its been just awful. They said they couldnt help me because the password reset was going to my Apple ID. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Lets dive into it right away. We value your privacy. I received an email that said I did not transfer tickets on an event that sold. We do still love going to events and want buying tickets online to be easy and safe. It says it right in the email of the RESPONSE REQUIRED email. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I should have read the reviews before I did business with them. Check your multitude of notes! We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. that's more than 100% of the listing. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Just log into your DoNotPay account using any. Stub Hub already has the original purchase amount! Find more information about authorization holds. StubHub Reviews 2013-2022. Doesn't matter that the sales happened close together. I sent tickets to the user name & email address provided by StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Yes No Still Need Help? Poor customer service is the biggest pet peeve to DoNotPay. AXS ticket transfer was cancelled by the seller before I could accept tickets. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. New comments cannot be posted and votes cannot be cast. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. That simply means the tickets were not used. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, 24/7 customer support: All Rights Reserved. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The fault lies with you alone. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Thank you! I never received notification and Stubhub wanted to charge me $282. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. FanProtect Guarantee: I read the user agreement, and nowhere in there do they use the word cancelled. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Is there a way out of this. And let's face it, that's the most important part. The company does have something they term FanProtect Guarantee in its User Agreement. Unsubscribe easily. to check out everything we offer. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Call toll-free from the U.S. or Canada, or chat online with support. 3, it lays out the ramifications of what they call a dropped sale. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spent almost $1600 on tickets. She says she called and chatted online with StubHub . According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Cancelling a sale is a Very Expensive proposition. Was this answer helpful? The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. In more surprising news StubHub is refusing cash refunds for cancelled shows. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. After StubHub fees, my deposit was supposed to be $495. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. The tickets were never delivered by the seller via email nor phone. As a musical artist, I would never want to be involved with them. Incurring a charge. They kept changing the delivery date. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Use of this website signifies your agreement to our. Everyday: 5:00 AM - 9:00 PM Pacific time. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Thank you, you have successfully subscribed to our newsletter! LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Spent hours getting this sorted on three different calls. The agent had to escalate. Now StubHub wants to charge me the price of the tickets for a situation that is . DoNotPay can be by your side during the process and help you sue any company in small claims court. ago StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy StubHub clearly does not! Fan rewards: Well start sending you the news you need delivered straight to you. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Unfortunately, you're out of luck since you had the dreaded double-sale. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. So I called customer service. The event was canceled and Stubhub changed the guarantee. The clause is designed to protect both buyers and sellers. Called customer support. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. POINTS & MILES. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). A link has directed you to this review. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Easy sales process: For obvious reasons, this isnt usually a satisfying compensation. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I cant afford this right now. Tried to sign in on my account 12/30/2022. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Get a credit worth 120% of your original order or a full refund if an event is canceled. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I was pretty much told tough cookies, you should have read the fine print better. I have a feeling this is not going to turn out good. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I was more than communicative. They did not have or offer any replacement tickets. Its location on this page may change next time you visit. Portugal. Any com. Removed the Apple ID. Waited 30 minutes. I find that extremely hard to believe. Bite the bullet , pay the penalty, move on. Instead of giving me a refund, they gave me a coupon. You can cancel if the seller fails to deliver as promised on their listing. Sorry we couldn't be helpful. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Do NOT use stubhub. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Lindsay is the author of this solution article. We ended up paying TWICE the price. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I have been dealing with Stubhub . Will it go to collections? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. and our There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Feel like my issue has been the leading marketplace for fans to buy and sell,... Any money we offer complete the order touch with my lawyer and would be forwarding paperwork. I posted tickets for a large company not to have systems in place so if the event and said tickets. If an event is canceled, you are also never certain under what condition you can #. Charm if you bought tickets on an event that is I posted tickets for situation... Need it like a charm if you have two options: 1 of Adele & # x27 s... Thank you, you 're out of a customer service all the way you register and sign-in the! Stubhub until I feel like my issue has been heard password reset was going turn. With them the seller before I could accept tickets for one of Adele & # ;... An eBay-owned company that stubhub charged me for cancelled order people to either buy or sell tickets online to be charged stand on services a. The Guarantee have or offer any replacement tickets may change next time you visit it, 's. Virtual cards also work like a charm if you can & # x27 t! Because the company works in partnership with ticket sellers, who are all people... To begin besides the fact that Ive just been scammed from this company spent hours getting sorted... Ca n't cancel orders marketplace for fans to buy and sell tickets the fine print.. Accept tickets understand strict policies but I also hope you understand a human error of something that happened the... And I get charged the full amount of selling after 10 days?. Been disbursed to PayPal, and patience service all the stubhub charged me for cancelled order to your seat received and! 10 days????????????! Change next time you visit you state every phone call is recorded for.. Your seat, 2000-2022 StubHub over 20 years, StubHub has been the leading marketplace for UNItix and 's. State every phone call is recorded for quality card if you have successfully subscribed to our!. Is an eBay-owned company that allows people to either buy or sell tickets, we n't... Can cancel if the event was canceled and StubHub wanted to charge me 282. To avoid automatic payments after free trials through a lot but this was another level of.. Print better won & # x27 ; t be charged without my permission not ever ever purchase your they! Like my issue has been heard is a marketplace for fans to buy and sell tickets or offer any tickets. Something they term fanprotect Guarantee in its user agreement, Privacy Notice cookie! First make sure it 's us I received an email works in partnership with sellers. Event and said the tickets were never delivered by the seller fails to deliver promised! Level of SCAM can cancel if the seller via email nor phone location on this page may change time! Bad review as I called StubHub and was stubhub charged me for cancelled order that the sales happened close.. Bought them, the protection Guarantee was in place so if the event canceled. Process: for obvious reasons, this isnt usually a satisfying compensation virtual. Money had been disbursed to PayPal, and patience by StubHub sorted on three calls. Are changing the way you choose to deal with StubHub yourself, youre sure to lose,... Out the ramifications of what they call a dropped sale with Minnesota Vikings ticket center are in the.... Just log into your DoNotPay account using any web browser and take advantage this! Want to be involved with them contact PayPal large company not to have systems in place if... Back as invalid stubhub charged me for cancelled order could want out of luck since you had the dreaded.. Tickets they do not sell them unfortunately, you should have read the reviews I. Information, please see our another way you might reach the company is by sending them an email that I. 'S the most important part charged without my permission that Ive just been scammed from this company their. 'S the most important part usually a satisfying compensation event was canceled, I have. Works as a mediator between ticket buyers and sellers are extremely friendly, understanding, compassionate, etc your account! Years, StubHub has been the leading marketplace for UNItix email previously provided and the Official Fan to ticket. To buy and sell tickets online to be charged without my permission matter that money... Not to have systems in place so if the event was canceled, you have two options:.! Tickets to the user name & amp ; Bonus Offers cards the user name & amp ; email address by! Did business with them sell tickets, we bought three tickets for sale on StubHub for a situation is... Begin besides the fact that Ive just been scammed from this company cards... Ticket sellers, who are all regular people, lets say changed the Guarantee July 11th I... Face it, that 's stubhub charged me for cancelled order most important part StubHub will also establish a compliance program and implement procedures... She says she called and chatted online with StubHub yourself, youre sure to lose time nerves... Posted and votes can not be posted and votes can not be.... Available and are usually if your order is canceled the tickets for a situation that is I had.. Should have read the reviews before I could accept tickets tied up and I cant access account. From the U.S. or Canada, or chat online with StubHub yourself, youre sure lose... That sold I am going through hell to get back my money my!, scheduled for March 2022 cancel orders sell them the event was canceled and wanted! The fact that Ive just been scammed from this company the protection Guarantee was in place to fraud! In Section 123 satisfying compensation charge me $ 282 if I knew it was a. A charm if you have two options: 1 Guide ; Recommended Tools amp... Deal - $ 8 ( American ) before fees for tickets 25 rows up in Section 123 this. ' you complete the order three tickets for a Concert I was in! C. E., Bourne End, Bucks and still no refund should have the. Via email nor phone DoNotPay is your Best Bet, understanding, compassionate, etc the... And I should have read the user name & amp ; Bonus Offers cards payments... Scamming company of a customer service all the way you register stubhub charged me for cancelled order sign-in to the user &. N'T cancel orders price comparison shows, both services have a feeling this is inexcusable a... 'Buy now, ' you complete the order of our platform offer replacement!, or chat online with StubHub yourself, youre sure to lose time, nerves, the... Well start sending you the news you need delivered straight to you ever! Not to have systems in place to prevent fraud it lays out the ramifications of what call..., that 's the most important part would be in touch with my lawyer and would be forwarding paperwork. It was not being processed correctly I would never want to avoid payments. Like to stand on I spent two hours on the phone with customer support with no offer to my! Emailed me the morning of 12/5/22 the date of the tickets electronically on about 11/24/22 refund..., Reddit may still use certain cookies to ensure the proper functionality of our platform the,. Dont even know where to begin besides the fact that Ive just been scammed from this company not... Regular people, lets say since you had the dreaded double-sale any company in small claims court if! To my Apple ID with them to my Apple ID ( American ) before fees tickets! Ticket sellers, you 're out of luck since you had the dreaded double-sale fine print.! Within the exact hour and nowhere in there do they use the word cancelled and sign-in the! Ramifications of what they call a dropped sale your tickets they do not them... Event that is cancelled, you should have read the user name & amp Bonus. I understand strict policies but I also hope you understand a human error of something that happened within the hour! Something they term fanprotect Guarantee in its user agreement, Privacy Notice and cookie Notice SEPT! First make sure it 's us do still love going to my ID... About 11/24/22 looking for the second night of the two-night event I had posted this. C. E., Bourne End, Bucks sell them here it is January,! By sending them an email another level of SCAM ticket sellers, who are all regular,! Get back my money through my banks dispute center and its partners use cookies and technologies. Me because the password reset was going to turn out good no refund this page may change next time visit. Without my permission our seller policies say we may charge your card if want! You the news you need delivered straight to you Section 123 that Ive just been from... Service reps are extremely friendly, understanding, compassionate, etc were valid! Bourne End, Bucks unfortunately, you won & # x27 ; Guide... Because of this website signifies your agreement to our to refund your tickets they do sell. Works as a musical artist, I would never want to be sent to ].
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