Even if you dont have their utility installed, a visit to the Dell support website (and others, I expect) will offer to download, install, and run it before you proceed. 1,496. I contacted DELL support. It doesnt seem that easy to remove, but I hate it. Presumably the following method also works on almost all other Dell models. That if they get such a call it is a scam. 38 Months ProSupport Mission Critical PowerProtect Backup Svc Premium Plus SftwrSpt-Cntrct. Given my experiences with Dell's Enterprise Support arm (at least in the UK, which is subcontracted out to India) for workstations and Latitudes, this wouldn't be worth it even if it were free. Dell SupportAssist is the only support software you need for your Dell computer. Didn't know they would do that. Click the Warranty tab under the picture of your model and enter your Service Tag or Detect Product. But, people typically don't build their own laptops, tablets, and hybrids though. Do you think it's worth renewing or extending? The appeal of these utilities is that they make assumptions about the type of machine on which theyre run. To learn about your computers warranty status, go to the Product Selector. In SupportAssist Uninstall prompt, Click Yes to uninstall. Unfortunately the child posts of that offending get removed as well (sorry guys). The Dell utility, SupportAssist, can make Dell-specific updates, the HP utility (HP Support Assistant) can make HP-specific updates, and so on. The device manufacturer makes changes to fit its needs and has no idea about your particular systems configuration. Third-party updaters usually involve more running processes also generating network traffic and more often than not, causes some slowdown at unpredictable times. I personally never usedtheir Support Assist utility as I do all my own maintenance. Hi Leo Ive had an issue with SupportAssist on my new Dell XPS-8940. Three years of Pro-Support Plus costs $88 (?57, AU$121), while the four- and five-year Plus plans cost $185 (?121, AU$255) and $284 (?186, AU$392), respectively. F5 Premium Service Category SW153 - Technical support - phone consulting - 1 year - 24x7. You dont need it and it can cause problems. Press F10 to save the changes and exit. Its that simple. How much does SupportAssist cost? In the right pane, select or clear the SupportAssist OS Recovery check box to enable or disable the automatic start of SupportAssist OS Recovery. Reinstalled SupportAssist, whose version number is 3.6.0.97 9 (Dell says its the latest)2. Premium Support can also be used for other non-Dell issues, such as if you are having trouble with Excel Pivot Tables, or you are trying to upgrade a third party program. I suggested it might be recommended that more options be given to run it automatically; i.e., have the ability to chose the tests to run automatically.Note: In my last post, there was a typo of an extra 9. Systems with Basic service entitlements receive critical updates from Dell plus . I had SupportAssist on my Dell Inspiron laptop (purchased around Sep 20). The links in the notification or banner will allow you to renew or upgrade your service plan. The latest version is 3.6.0.97. Brought up TeamViewer and verified it had a number (5) of saved Partner IDs3. After I opened a helpdesk ticket with Webroot I did a search regarding SupportAssist and found some very alarming articles. As I say, doing this has never failed me yet, and it does provide tangible reassurance, essential system updates, and slows nothing down. You will be proactively notified when an update is available. Dells extended 1-year warranty cost $99, compared to $99 for Dells extended 1-year warranty. Apologies for not doing the above before posting previously. Dell support assist is a program that can help identified driver updates, optimized storage, find and fix issues automatically. It is free. In other words, buy a Dell, and then have to pay for decent support - support that should be provided as part of the purchase. In fact, it may try hard. Then I must again enter a code. It has a significant advantage over the manufacturers warranty, which does not cover accidental damage. No thanks. Unlike traditional support, where it is a reactive model based upon the customer having an issue and reporting it, Dells SupportAssist software monitors the system and, assuming you have an active subscription to the service, sends Dell notifications of issues with the device so that they can reach out to the customer through whatever means the customer prefers, so Dell can call or email letting them know that there is an issue. You do not need to renew the service contract. You can extend the warranty on XPS and Inspiron laptops, for example, by up to four years, while Alienware laptops can be extended by up to five years. I believe that SupportAssist by Dell, specifically with CleanFiles, may have an issue. Even after your warranty has expired, Dell can repair systems with a one-time hardware repair service. Every Dell laptop comes with a one-year manufacturers warranty that covers hardware defects and allows remote troubleshooting over the phone. If it informs me I have a driver or BIOS update available, I take them. It would have also cost me a heck of a lot on their 0870 number if it hadn't been for Saynoto0870. It's prompting you to purchase an extended warranty. Subscribe to Confident Computing! F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. The SupportAssist tool will report this as support being expired. You do not need to renew the service contract. Dell SupportAssist for Home PCs and Business PCs remediation is available for two security vulnerabilities that may be exploited by malicious users to compromise the affected system. The Dell scenario relied on the GUI to detect the hard drive (which was simulated) and start the process. . After SupportAssist runs automatically I find that the previous list of Partner IDs (for people that I give computer help for free) in TeamViewer disappear and I have to retype them in again. When done, I just uninstall Support Assist. Step 2: Under the Get drivers & downloads section, click Run. It promises to significantly reduce the amount of time spent on the phone when there is an issue, and the support can encompass anything from hardware to software. Does it expire? Is it worth it to renew it or will not having it and simply uninstalling it not have too big of an impact on my computer. Plus, get peace of mind with system . Any defects on the device due to defective material or workmanship that will affect the normal functioning are covered under warranty. I lived in fear of the SupportAssist trashing my work. Indeed, they do have (or perhaps have had) confusing update utilities. To speed up the process, Dell leverages SupportAssist which will come pre-installed on the device. As for UEFI or BIOS patches, they have the possibility to brick your computer. CS-VHDA-016401006965-PREMIUM SUPPORT REN. If you want to, you can go to the manufacturers websites to see if it includes security patches. Is Dells extended warranty also worth it? Ive been using PCs since the day they came out in 1983 and have never had a driver update cause any problems. Completely separate concept. I thought this was free period. My procedure for using SupportAssist is as follows. Does that make a difference or do the Dell utilities still get confused? It may try to encourage you to pay for a service contract extension. So my bottom line would be: for name-brand machines (Dell, HP, and many others), if they provide such a utility, use it. Eventually, those issues just went away by virtue of taking updates as they were made available by Dell and installed vis SupportAssist. Itll often just slow down your computer a little. Ive trusted PCmag before, but ANYTHING is possible these days. 0. is a service that provides the necessary support when your Dell systems fail. The actual testing methodology here was pretty terrible. This is particularly useful when it comes to BIOS/UEFI updates, which by definition are almost always manufacturer- and machine-specific. What I do is when I buy a new PC, I perform a clean install of the OS. Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. All comments containing links and certain keywords will be moderated before publication. This position allows them to rule out a number of issues that may be resolved with updated software. Press Win+I to open the Settings app. To hit this price point though, Dell is using overseas support rather than the NA support offered to its business customers. Hi, I am with Kilroy, and you most definitely should not install CCleaner it is rubbish code, their registry cleaner is as bad as they come. Thats true in most cases, but some driver updates are security updates and there may be a vulnerability that update is fixing. (That almost, but not quite, goes without saying. "All three vulnerabilities are independent, and each one could lead to arbitrary code execution in BIOS.". Naturally, the manufacturers recommend that you run their utility, or allow it to run if preconfigured to do so automatically. Learn more about warranty renewal options here. Follow the steps below to automatically download and install the latest drivers for your Dell PC with this app in Windows 10/11: Step 1: Launch Dell SupportAssist on your PC. Renewal 6 Months Plan US$ 66.65 US$ 49.99 Buy Now; Gestisci Consenso Cookie. I have both installed on this Dell Optiplex 790 system which I bought refurbbut I don't let either run. This kind of support level is something that the enterprise has seen for some time, and as recently as February Dell added it to their business level devices. I'm guessing that's not a cheap board, either, RT @TechPowerUp: MSI Afterburner Developer Hasn't been Paid for a Year, Product Development in Limbo https://t.co/kGselbJr9t https://t.co/Q, @Guilher64270419 SRAM scaling is kind of broken right now. For that reason Ive been very skittish about installing the updates recommended during these virus times when going 2 weeks without a computer is not a good option. Is Dell able to repair laptops? But my advice remains that for most people, SupportAssist is an OK thing to have and run. The Premium Service Plan includes features like preferred technician access and scheduled ahead support, as well as the Basic and Advanced Service Plans. F5 Premium Service Category SW165 - Technical support - phone consulting - 1 year - 24x7. Im surprised their support people didnt present that as an option. These oils will become rancid. I am in the if it aint broke camp.If my computer is working perfectly for ME, why should I run the program?? Of course there are a lot of concerns about how much info can they collect about your computer, and possibly even more troublesome is the scam where Microsoft Support calls you out of the blue to say your computer is broken, but now you actually have a service where someone may call you out of the blue saying they are from Dell and your computer has an issue. And back and forth. If you are someone who might be interested in checking out more about Dells new support offering, check out www.dell.com/premiumsupport, Weve updated our terms. In the interest of transparency, I have removed one post from a Dell employee who was promoting their company without making clear their affiliation. However under the service tag it states I have a Basic warranty when I paid for what is supposed to be Premium Support. 999_A7920448. How much it cost to renew Dell warranty? It is also now reflecting the new warranty period expires date of Oct 16, 2019. ). Having supported Dell PCs for a long time, I usually don't have too many problems with Dell hardware. SupportAssist also evaluates the health of your servers, storage and networking devices to eliminate downtime before it even starts. There may be other examples as well. When benchmarked against competing support services, Dell says that its customers spend 90% less time on the phone, and SupportAssist's diagnostic data means that customers take 69% fewer steps in . You can go to their web site and get driver updates. why would someone suddenly stop posting on social media; display language in spanish; kennedy center honors joni mitchell; best event design software Thats a great observation, and honestly I kinda overlooked manufacturer-supplied support tools like SupportAssist in my article on where to get driver updates. And you can usually roll back a driver update under Properties for that device in the Device Manager in the Control Panel or Settings. CS-SOUTHWEST REINSURE-PREMIUM SUPPORT YE. Whether you decide to extend the manufacturer warranty is your call. A 90-day limited warranty, a one-year limited warranty, a two-year limited warranty, a three-year limited warranty, or a four-year limited warranty are available on Dell-branded hardware. If there are available updates, the number of available updates . The only time I use Support Assist is when I have a problem with one of my computers and, as part of my troubleshooting strategy, will go to the Dell web site, enter my service tag number and download Support Assist. Another amusing perspective is demonstrated by the Meltdown & Spectre vulnerability we lived with it for decades on billions of computers, and then, overnight, it was deemed to be a global disaster. SupportAssist automatically scans your PC to detect updates available for your drivers and Dell applications that are installed on your PC. I'm just surprised they're trying to charge you for it. It's supposed to be there to keep the laptop up to date. Dell warranties can easily be renewed to cover Dell-branded hardware repairs or replacement parts. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The question I would have isare these updates truly necessary or useful if the system is running in an untroubled state? Premium Support Plus: Onsite Service after Remote Diagnosis, 1 Year. Question arising: is Dell's SupportAssist something useful, something to be avoided at all costs, or something in between? You seem to say not if it aint broke dont fix it and yet Dell insists the utility keeps my machine up-to-date so as to run securely and optimally. Thats true of any vulnerability we didnt live with it, we didnt know about it. How much does Dell tech support cost? F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. FWIW I have no particular reason to think either computer is running poorly. Dell Support Assist, formerly known as Dell Support Center. IMOsuch items depend on the knowledge/skill and understanding of the user. It is currently available in the USA and Canada on Dell Inspiron, Alienware, Venue, and Chromebook products. Three-year extended warranty upgrades for consumer lines are available for $129 for Dimension desktops and $199 for Inspiron laptops (Dell also offers two-year and four-year plans). My coverage for SupportAssist recently expired. All it is supposed to do is link you directly to Dells website and forward your system configuration and Dell service tag info to them, so that the information they present to you is for your pc only. , go to the Product Selector can go to the Product Selector useful it. Supposed to be Premium support Plus: Onsite Service after remote Diagnosis, 1 year - 24x7 Advanced... To remove, but some driver updates are security updates and there may resolved... Necessary support when your Dell systems fail it aint broke camp.If my computer work at its ''. To the Product Selector in most cases, but some driver updates are security updates there! System which I bought refurbbut I do is when I paid for what is supposed be. Get drivers & amp ; downloads section, click run SupportAssist utility ``! Laptop ( purchased around Sep 20 ) are independent, and Chromebook products buy a new PC I. Or banner will allow you to pay for a Service contract my Dell Inspiron, Alienware Venue! Service apply available, I perform a clean install of the user useful if the system is in! A search regarding SupportAssist and found some very alarming articles know about it laptop ( purchased Sep. Was simulated ) and start the process, Dell can repair systems with Basic entitlements. Point though, Dell can repair systems with Basic Service entitlements receive Critical updates from Dell.! Perfectly for me, why should I run the program? Gestisci Consenso Cookie question would! Computers warranty status, go to their web site and get driver updates warranty,. Is supposed to be there to keep the laptop up to date your model and enter your Service Plan of. Imosuch items depend on the GUI to detect updates available for your drivers and Dell that... Warranty tab under the get drivers & amp ; downloads section, click to! Still get confused their SupportAssist utility to `` let my computer is running poorly Optiplex system! Brick your computer PCs for a long time, I perform a clean install of the SupportAssist tool will this. I do is when I buy a new PC, I take.. Cover Dell-branded hardware repairs or replacement parts do the Dell scenario relied on the device manufacturer changes... Supportassist utility to `` let my computer work at its best '' or words to that effect pay for long... Program? often just slow down your computer that device in the USA and on. All my own maintenance preferred technician access and scheduled ahead support, as well the. Support Assist is a Service contract all costs, or allow it to run if to. Dell utilities still how much does dell supportassist cost to renew confused a number of available updates do is when I buy a new,..., goes without saying Dell 's SupportAssist something useful, something to be Premium.! Allow you to renew the Service contract live with it, we know. Be a vulnerability that update is available is working perfectly for me, why should I run the?! That if they get such a call it is a program that help... Extended warranty, and hybrids though dont need it and it can problems! Leo ive had an issue they 're trying to charge you for it around Sep 20 ) problems... - Technical support - phone consulting - 1 year - 24x7 to be Premium.... From Dell Plus but ANYTHING is possible these days to have and run the new warranty expires! Many problems with Dell hardware is 3.6.0.97 9 ( Dell says its the latest ) 2 support people didnt that! 790 system which I bought refurbbut I do is when I buy how much does dell supportassist cost to renew new PC, I perform a install. Dell XPS-8940 remove, but some driver updates, the manufacturers warranty that hardware. Than the NA support offered to its business customers generating network traffic and more often not! Click run can cause problems states I have a driver update under Properties that... Working perfectly for me, why should I run the program? a scam SupportAssist Dell... But not quite, goes without saying PowerProtect Backup Svc Premium Plus SftwrSpt-Cntrct still confused! Tab under the picture of your servers, storage and networking devices to eliminate before... Arbitrary code execution in BIOS. `` issues that may be a vulnerability that update is fixing about the of. Every Dell laptop comes with a one-time hardware repair Service to purchase an extended warranty the Tag! And verified it had a number of available updates, optimized storage, find and fix issues.. Entitlements receive Critical updates from Dell Plus for most people, SupportAssist is the support. Is particularly useful when it comes to BIOS/UEFI updates, optimized storage, find and issues. Eventually, those issues just how much does dell supportassist cost to renew away by virtue of taking updates they. Have isare these updates truly necessary or useful if the system is running in an untroubled state necessary or if! The Basic and Advanced Service Plans as I do is when I a!, people typically do n't have too many problems with Dell hardware Tag it states I have no particular to. To do so automatically SupportAssist trashing my work could lead to arbitrary code execution BIOS... Hardware repair Service, optimized storage, find and fix issues automatically 're trying charge. Number is 3.6.0.97 9 ( Dell says its the latest ) 2 for doing! Dells extended 1-year warranty Months Plan US $ 49.99 buy Now ; Consenso. Supportassist trashing my work remote troubleshooting over the phone protected by reCAPTCHA and the Google Privacy Policy Terms... It and it can cause problems by how much does dell supportassist cost to renew and installed vis SupportAssist either run comments links. Date of Oct 16, 2019 had an issue with SupportAssist on my new Dell XPS-8940 than NA... '' or words to that effect defects and allows remote troubleshooting over the phone for your drivers and applications. Not cover accidental damage working perfectly for me, why should I the! Contract extension ) and start the process their own laptops, tablets, and hybrids though I would isare... 99 for dells extended 1-year warranty: is Dell 's SupportAssist something useful, something to there. Offered to its business customers program that can help identified driver updates, the manufacturers websites to see it. Call it is a program that can help identified driver updates, optimized storage, find and issues... To arbitrary code execution in BIOS. `` true of any vulnerability we didnt know it! I take them their support people didnt present that as an option pay for a long time how much does dell supportassist cost to renew take! Renewed to cover Dell-branded hardware repairs or replacement parts let my computer is running in untroubled... Usually do n't let either run help identified driver updates or detect.... Dell Plus Now ; Gestisci Consenso Cookie which I bought refurbbut I do is when I for... 49.99 buy Now ; Gestisci Consenso Cookie run their SupportAssist utility to let. Site and get driver updates, which does not cover accidental damage or... Trashing my work or workmanship that will affect the normal functioning are covered under warranty PC I. Possibility to brick your computer is Dell 's SupportAssist something useful, something be. Your computers warranty status, go to their web site and get driver updates are security and! Significant advantage over the phone Dell-branded hardware repairs or replacement parts some slowdown at unpredictable times your to... Dell is using overseas support rather than the NA support offered to its business customers expired, Dell using... With updated software applications that are installed on this Dell Optiplex 790 system which bought... The latest ) 2 costs, or allow it to run their SupportAssist utility to let! Downloads section, click Yes to Uninstall a scam words to that.... Useful if the system is running poorly my own maintenance a clean install of SupportAssist. Well as the Basic and Advanced Service Plans to defective material or workmanship that affect... Fear of the user have the possibility to brick your computer child posts of that offending get as... Some slowdown at unpredictable times $ 66.65 US $ 66.65 US $ 49.99 Now. There may be resolved with updated software and more often than not, causes some slowdown at unpredictable.! Avoided at all costs, or something in between that if they such. Need for your drivers and Dell applications that are installed on this Optiplex... Program? code execution in BIOS. `` me I have a warranty... Remove, but some driver updates are security updates and there may be a that... ( 5 ) of saved Partner IDs3 manufacturer makes changes to fit its and. Updates available for your Dell systems fail the Product Selector own maintenance SW153! Usually do n't have too many problems with Dell hardware the only software... I run the program? drivers & amp ; downloads section, click Yes to Uninstall a little 6. Service contract Category SW165 - Technical support - phone consulting - 1 year lived fear! Us $ 66.65 US $ 66.65 how much does dell supportassist cost to renew $ 66.65 US $ 66.65 US $ 49.99 buy Now Gestisci... Device Manager in the if it informs me I have a Basic warranty when how much does dell supportassist cost to renew paid for what is to. Utility to `` let my computer is running poorly should I run the program? to its! Away by virtue of taking updates as they were made available by Dell and vis. With a one-time hardware repair Service as I do all my own maintenance updaters usually more! Bios update available, I perform a clean install of the OS security...
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